Due to the current situation with Covid-19 and after discussions with Denbighshire County Council and our stakeholders, we have made the difficult decision to close all of our sites until further notice. In the circumstances we are confident this is the best decision to ensure the safety of our staff and customers and hope you will support us in this uncertain time.
Closures with effect from 4.00pm, Friday 20th March, include SC2 & Ninja TAG, Rhyl Pavilion and 1891 Restaurant and Bar, NOVA Prestatyn and all of our Leisure Centres, North Wales Bowls Centre, Ruthin Craft Centre and Café R, Rhyl Town Hall and Llangollen Pavilion.
We will be using this time out to plan our future events and packages for our attractions, leisure centres and eateries and ensure we come back with even more exciting news, events and activities across all Denbighshire Leisure sites. We will be sharing future offers and events through our social media, websites and e-newsletters and we look forward to engaging you with you all online.
We will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. We will not be making any more collections on your direct debits until further notice. You don't need to do anything - we will do this on your behalf and let you know in advance when they will be restarting, once the Covid-19 situation becomes clearer. If you paid upfront for your membership (including Leisure Cards), we will credit your membership with however long we are closed for. All March collected Direct Debit payments will be credited for the period of the closure once Direct Debit payments are reactivated. Again, you don't need to do anything - we will automatically allocate these credits to your account when we reopen.
We have also made the decision to withdraw our staff from our sites, which means we will no longer be able to deal with telephone enquiries. It is not a decision we have taken lightly, but we have to put the health and wellbeing of our staff first and foremost.
We will be posting regular updates on our websites and social media pages, including updates on shows at Pavilion Theatre.
In the meantime, please visit our Facebook page where we are posting daily workout ideas to keep you active whilst we’re closed.
If you have any urgent enquiries, please you can contact our teams via the email addresses below or through our social media pages:
Leisure Centres – firstname.lastname@example.org
Pavilion Theatre & 1891 – email@example.com
We are passionate about all of our services and, hopefully, one day in the near future, we can all get back to doing the things we love and make us happy. On behalf of all of us at Denbighshire Leisure Ltd, we hope that you and your families stay safe and healthy at this time.